The Legal Stuff

Privacy Policy

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network and device, web pages you visited prior to coming to this website and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches and timestamps. Squarespace needs the data to run this website and to learn about site traffic and activity as well as to protect and improve its platform and services. Squarespace analyses the data in a depersonalized form.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. This allows Squarespace, our hosting platform, to securely serve this website to you. The analytics and performance cookies are used on this site only when you acknowledge our cookie banner.

Additionally, if you create a customer account, make a purchase, or attempt to make a purchase on this website, your personal information is collected in order to improve our checkout experiences and customer service. This information may include your name, email, phone number, billing and shipping address and payment information (such as your credit card number). This information might be shared with Squarespace, our website hosting provider, in order to provide website services to us. If you place an order with us, your order information might be maintained for our records, unless you ask us to delete this information.

Three Tulips Yarn Company is committed to safeguarding your privacy. We do not share, sell or distribute any of the information you provided to us apart from for the purposes outlined above. We disclose your personal data to third parties or public officials only when we are legally obliged to do so.

This privacy policy might be updated from time to time, this last modification was made on the 25th of November 2021.

Product:

Three Tulips Yarn Company is a small, independent, one-person business, run by Amy L. Montagna. Hand-dyed yarn is an artisan product, requiring time and is limited by the scale of production. Each skein of hand-dyed yarn is unique and even the skeins from one batch will have slight color variations. While this adds to the unique beauty and exclusivity of Three Tulips Yarn Company’s products, please keep this in mind when ordering multiple skeins. Alternating skeins is a good practice to achieve a blended effect.

Three Tulips Yarn Company dye lots consist of four skeins (dyed in one pot) to ensure the yarn keeps its luxurious softness. If you would like to order more than four skeins of one particular color shade for a larger project, please reach out and email me and I will do what I can to work with you for your project’s needs. Please also keep in mind that shades might vary and change dye-lot to dye-lot. I, therefore, recommend you buy enough yarn for your project to ensure you do not run out of yarn mid-project. If you have any questions please don’t hesitate to reach out.

Payment, cancellation, and returns:

Payment is made by PayPal (you DO NOT need an account with PayPal to pay). You can use your credit card with PayPal; this method is highly secure - I will never see your credit card details.

After you have placed your order, you should receive an invoice email with your order details. I aim to mail the yarn within three working days. If, for some reason, your yarn delivery will be delayed I will inform you right away via email. Please ensure that you enter the correct mailing address as I am not responsible if an incorrect address has been used - additional charges may apply for redelivering the order. I ship to the United States and hope to soon to Canada. 

I am very proud of the quality of my yarn. However, I can understand that yarn might look and feel different in real life, so if you are not satisfied, I am happy to accept returns and issue refunds. If you would like a refund you need to contact me within 14 days of receiving your yarn and yarn must be shipped back to me within 30 days of delivery. Please ensure that the yarn is undamaged, unused and in its original condition, and packed carefully. Your return package also needs to include your name, order number, and email address. Once I have received your package, I will send you an email and if I am happy with its condition, a full refund will be processed and automatically applied to your credit card responsible for the cost of the return package. The yarn is legally yours until a refund is issued, so please keep in mind that it is your responsibility to ensure that I received your package. All yarn leaves my studio in perfect condition. However, if you have received a damaged package, please inform the postman and refuse the package if necessary. I will offer a full refund/replacement (if possible) for any damaged or faulty items, including postage. Thank you for supporting my small business!